Pelton Grange Care Home

Updated 15 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 28 January 2022 and was announced. We gave the service two days’ notice of the inspection.

Updated 15 February 2022

About the service

Pelton Grange care home is a residential care home providing personal care to 33 people aged 65 and over at the time of the inspection, some of whom were living with dementia. The service can support up to 47 people.

People’s experience of using this service and what we found

People received safe care. Safeguarding policies and procedures were in place to help protect people from harm and abuse. Medicines were managed safely. There were enough staff to meet people's needs promptly. Staff followed infection control guidelines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff sought people's consent before providing care and support. Staff training in key areas was up to date. People were supported to have enough to eat and drink.

People and relatives said staff were caring and kind. Staff provided comfort and reassurance if people became anxious or upset. People were treated with kindness and compassion. Staff respected people's privacy and dignity and they were supported to be as independent as possible. Staff had built positive and caring relationships with people and their families.

Staff knew people’s needs well. People received personalised care that was responsive to their needs and preferences. People and relatives knew how to make a complaint. There was a good programme of activities in place.

There were effective systems in place to monitor the quality of the care provided. Quality checks had improved and were now effective in generating improvements. People’s feedback was sought regularly and acted upon. People, relatives and staff told us the service was well managed. Community links were promoted and it was clear how much people valued this.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Pelton Grange on our website at www.cqc.org.uk.

Rating at last inspection and update

The last rating for this service was requires improvement (published 21 July 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. We carried out a focused inspection on 18 February 2019 to see if improvements had been made and whether regulations were met. We found the provider had followed their plan and legal requirements were now met. While improvements had been made, we could not improve the overall rating from requires improvement because to do so requires consistent good practice over time. At this inspection we found significant improvements had been made and sustained and legal requirements were met.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.