We spoke with three people who used the service. They all told us they were satisfied, with the care they received. A person told us that staff were good at their jobs. 'staff are always there if I have a problem'.
We spoke with the relatives of four people. They all told us that care was good, staff seemed to be well trained and they knew how to provide proper care.
One relative said; 'I am pleased with the support we get from the agency'.
This was a mixed positive inspection. People we spoke with told us they were satisfied with the care they received. All their relatives we spoke with said that care supplied by the agency was good. However, the essential standards we inspected with regard to fully promoting people's care and welfare, having fully effective systems in place regarding safeguarding people, providing comprehensive staff training and having an effective quality control system, had not been met. The provider was found to be very proactive in dealing with these issues after we inspected the agency. We will, therefore, be expecting these issues to have been addressed when we make a follow-up inspection.
There were some suggestions made; for more staff supervisions to be carried out and more staff meetings to be organised. Also, for training to be provided on people's mental health conditions.