2 April 2019
During a routine inspection
People’s experience of using this service:
Care plans had been developed when people started using the service. However, risk assessments had not always been developed for each identified risk and lacked detail and guidance for staff. Staff demonstrated they knew the people they supported.
Care plans were person centred and detailed people’s choice and preferences.
The registered manager was involved in the day to day support due to covering staff vacancies. However, this meant the auditing and monitoring of the service needed to improve. Audits were not always completed in a comprehensive way.
Staff received all the training they needed to do their role.
People felt the staff were caring and they were happy with the support they received. Staff were responsive to people’s needs and supported them in the way they wanted to be supported.
Rating at last inspection: At our last inspection the service was rated as “good”. Our last report was published on 19th April 2016.
Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission (CQC) scheduling guidelines for adult social care services.
Follow up: We will continue to monitor intelligence we receive about the service to ensure that people receive safe, compassionate, high quality care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk