Archived: Paddington Medicentre

Care was planned in a way to ensure people's safety. People were assessed by the doctor to determine whether the treatment requested would be suitable. People were given advice and information. There were procedures in place to deal with medical emergencies.

People who use the service were protected from the risk of abuse because the provider had suitable arrangements in place to safeguard people.

There was a complaints policy in place and people were given information on how to make a complaint. The person we spoke with and the results from the staff survey was complimentary about staff.

Staff were well trained for their roles and received supervision and appraisal. They were supported by the provider's systems and policies. There were processes to assess each person's suitability prior to any treatment. There were effective systems in place to reduce the risk and spread of infection. Staff had been trained in infection control and for emergency situations. The provider had systems to review and monitor the quality and safety of the service provided.

In this report the name of a registered manager appears who was not in post and not managing the regulated activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.