13 February 2014
During a routine inspection
People had thorough, detailed assessment and treatment plans relating to all aspects of their care needs. We spoke with one person who used the service who told us they were happy with the care and treatment they received. They said, 'I felt comfortable and I was treated in a very good way' and 'They took care of me, it was a very positive experience. I would recommend the place.'
People who used the service were protected against the risk of abuse. All staff had received training in abuse awareness and protecting vulnerable adults. There was information available and accessible to all staff in relation to safeguarding which included relevant contact telephone numbers.
People were treated by staff who were supported to deliver care safely and to an appropriate standard. Staff had a programme of on-going training, supervision and appraisal.
There were quality monitoring programmes in place, which included people giving feedback about their care, support and treatment. This provided an overview of the quality of the service's provided.