Archived: Kenton House

Updated 9 June 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Kenton House is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Kenton House is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection we spoke with 3 people using the service, 2 relatives, 1 team leader, the manager, 2 care workers, the activities coordinator and the chef. We reviewed a range of records. This included people’s care records, staff files, training records, incident records, environmental checks and quality assurance processes.

Updated 9 June 2023

About the service

Kenton House is a residential care home providing accommodation and personal care to up to 11 people. The service provides care and support to older people some of whom live with dementia. At the time of our inspection there were 7 people using the service.

People’s experience of using this service and what we found

Since the last inspection we found that improvements had been made.

The service ensured people’s safety was fully assessed and managed. Risks to people were identified at their initial assessment and the provider had systems in place to ensure risk assessments were regularly reviewed and updated where required. Staff were provided with the guidance they required to ensure potential risks to people were minimised as far as possible.

The provider had ensured a sufficient number of staff were in post to meet people’s care and support needs. Staff had received an induction at the commencement of their employment to ensure they had the knowledge they required to meet people’s needs. The provider had a system in place to ensure training was refreshed annually or as required. Staff received regular supervision from the manager.

People's care was planned and delivered in a person-centred way. People’s care needs, wishes and preferences were assessed and their care plans contained guidance for staff on how they should ensure people’s needs were respectfully and effectively met.

There was a process in place to report, monitor and learn from accidents and incidents. The provider had procedures in place to ensure incidents and accidents and concerns were managed and reported effectively, and lessons learned from these where required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s relatives gave positive feedback about the support their family members received from staff. The provider had systems in place to monitor and assess the quality of the care and support provided to people. Policies and procedures which reflected current best practice were in place to underpin this. People’s views about their care were sought on a regular basis.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 31 October 2022) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

At our last inspection we recommended that the provider considers appropriate guidance to ensure people are protected from discrimination and their differences are recognised, respected and valued. At this inspection we found the provider had acted on the recommendation and they had made improvements.

Why we inspected

This inspection was prompted by a review of the information we held about this service. We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.