About the service Kadarcare Service Ltd is a domiciliary care agency providing personal care to older people in their own homes. At the time of the inspection, approximately 100 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The majority of feedback from people and their relatives was positive. People were cared for safely by staff who were trained and had the skills and knowledge to manage risks to people’s safety and wellbeing. Staff were safely recruited and there were enough staff to meet people’s needs as planned.
Staff administered people’s medicines as prescribed. Regular quality checks and audits helped ensure this.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The majority of people and their relatives said they had regular care staff and their privacy and dignity were maintained. People’s rights were upheld and equality and diversity was positively embedded in the service.
The service was well-led with the registered manager promoting a positive culture and effective working relationships within the team and with relevant professionals.
Health and social care professionals told us that the service was reliable and they had no current concerns.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 10 July 2018).
Why we inspected
We undertook this inspection to check whether the service was continuing to provide a good rated service to people.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service remains good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kadarcare Service Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.