Infinity Care Services Limited

Updated 17 July 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 4 July 2018. We told the provider two working days before our visit that we would be coming because the location provides a domiciliary care service for people in their own homes and staff might be out visiting people.

The inspection was conducted by one inspector.

Before the inspection visit we looked at all the information we held about the service. This included information about the registration of the service and looking at the provider's own website. We had not received any notifications from the provider because there had not been any accidents, incidents or safeguarding alerts. The provider had submitted a Provider Information Return (PIR).

The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

Neither person using the service spoke English, but they had allocated their next of kin to speak on their behalf, and we spoke with both people's representatives on the telephone.

During the inspection visit we spoke with the registered manager and one of the three care workers who were employed. We met a consultant who works with the provider. We looked at the care records for both people using the service and the records for all three care workers. We also looked at the records used by the provider to monitor and improve the quality of the service, for example, feedback from stakeholders and meeting minutes. At the end of the inspection, we discussed our findings with the registered manager.

Updated 17 July 2018

The inspection took place on 4 July 2018. We told the provider two working days before our visit that we would be coming because the location provides a domiciliary care service for people in their own homes and staff might be out visiting people.

This was the first inspection of the service since it was registered in July 2017.

Infinity Care Services Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection two people were using the service and had been doing so since January 2018. One was an older person and the other a younger adult with disabilities. The registered manager told us that one of the aims of the service was to provide care to people within the local community from ethnic minority groups.

The service was one of two locations run by the provider. The other location was also a domiciliary care agency based in Leicester.

The owner of the company was also the registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People using the service and their families were happy with the support they received. They were involved in planning and reviewing their care. They liked their care workers and felt they were kind, compassionate and caring. They also had good relationships with the registered manager and were able to contact them when they needed.

People's needs and choices were recorded in clear, personalised care plans. There was evidence the provider sought regular feedback from people and had responded to their requests or changes in people's needs. People had the support they needed to stay healthy and to eat a balanced and varied diet. People's cultural needs were being met. Neither person spoke English as a first language and both were cared for by staff who spoke their language and understood their cultural needs.

The staff were well supported and happy working for the provider. They had the training they needed and opportunities to meet with the registered manager. There was good communication within the agency so any changes or important information was shared.

The provider had assessed risks to people's safety and wellbeing. At the time of the inspection, no one was being supported to take their medicines, although there were procedures in place for this should people have this need in the future. The provider had procedures for safeguarding adults and the reporting of incidents, accidents and complaints. However, there had not been any of these at the time of the inspection.

The provider understood the principles of the Mental Capacity Act 2005 and had assessed people's capacity to make decisions. Both people using the service had the mental capacity to understand about their care and treatment and they had consented to this.

The registered manager had developed policies and procedures for the organisation which reflected the provider's aims and objectives. They had systems for asking stakeholders for their feedback and monitoring how the service was being delivered. The provider was also working with other organisations in the local community to develop their services. One of the main aims of the provider was to offer a service with staff from a diverse background who could speak different languages and know the cultural needs of the local community, which was also ethnically diverse. As part of this aim, the provider had sourced a consultant to liaise with local religious groups to recruit staff and advertise the business for local people.