Updated 29 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
This inspection was carried out by one inspector.
Service and service type:
The service is a domiciliary care agency. People receive a personal care service within their own home and it the personal care that is regulated by CQC. Not everyone using South East Supported Living and Domiciliary receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of the inspection there were 11 people who used the service that received personal care.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
We gave the service 48 hours’ notice of the inspection visit because we needed to make sure someone would be available at the office to meet with us. Inspection site visit activity started on 5 March 2019 and ended on 13 March 2019 when we gave feedback. We visited the office location on 5 March 2019 to see the registered manager and office staff; and to review care records and policies and procedures. Following which, and with their agreement, we contacted people who used the service, their relatives and staff for feedback.
What we did:
Before the inspection we reviewed the information, we held about the service and the provider. The registered manager completed a Provider Information Return (PIR). This is information that we request that asks the provider to give some key information about the service, what the service does well and any further developments they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law.
During the office visit we spoke with the registered manager, a team manager, a business support person, a support worker and two relatives. We reviewed the care records of three people to check they were receiving their care as planned. We looked at records relating to the management of the service, staff recruitment and training, and systems for monitoring the quality of the service.
On 6 and 7 March 2019, we spoke with two people who used the service and two support workers. We also reviewed electronic feedback from two community professionals.