All inspections: Saxonbury - Care Quality Commission

All Inspections

We spoke with two people who lived at the home. We met the other people and spent some time in the home's communal areas observing people and the way they were cared for. People told us that they could make decisions and that the staff were nice. They told us that they could decide where to go when they went out and that staff were good drivers. People said that they had no concerns about how their care needs were met. They also told us that if they were unwell then staff would contact a doctor for them and that staff would take them for medical appointments. We were told that staff were available when people needed them and knew what care they required.

We telephoned three relatives of people who lived at Saxonbury. They all told us how happy they were with the way the home met people's health and social needs. They told us about the support people received when they were in hospital and that they were kept informed about any health needs people may have had. Relatives also told us that if they had any concerns they were able to talk to the manager about these and were confident that these would be sorted out. Relatives were clear that they did not have any concerns about Saxonbury.

We spoke with a health professional involved in the care of people. They stated that they had no concerns about how people's health and care needs were met and were complimentary about the way the service met people's needs.

Everyone we spoke with confirmed that people's privacy and dignity were maintained at all times and that people were able to make day to day decisions such as what time they got up and how and where they spent their time.

People said that if they had any concerns or complaints they would raise these with the manager.

Archived: Saxonbury

All Inspections

23 July 2012

During a routine inspection