Archived: Somerset Care Community (South Somerset)

People told us they were happy with the care they received form the agency. Approximately 98% of people we spoke with, or received surveys from, were generally happy with the care that they, or their relative, received. Comments made included: "the personal care is excellent' and 'they do everything I need.'

We looked at how the agency supported people with their prescribed medicines. We saw there was a policy in place that covered the processes that the agency would follow regarding the safe administration of medicines. However, we saw that recording of medicines care plans was not clear and gaps in administration records meant there was a risk that medicines had not been administered safely.

Staff felt supported by their colleagues and managers. However, the agency's mandatory training had expired for operational staff and two thirds of the records we looked at identified that staff had not received formal supervision in the last year.

The agency had a quality assurance system in place which focussed on the essential standards of quality and safety. We saw that this system gathered the views of staff and people, but it was not effective in checking the quality of the service.