21 May 2013
During a routine inspection
Procedures were in place which ensured that people using the service received their medication appropriately and staff had undertaken training.
Since our last inspection improvements have been made to the records. Records showed that staff had regular ongoing training sessions to ensure that they safely delivered care and support to people.
The provider had a system in place to check that people were satisfied with the service. This included a written questionnaire, which was sent to people each year, various monitoring checks on a number of aspects of the service.