Beech House

Updated 15 October 2024

Date of Assessment: 22 October 2024. Beech House is a specialist residential care home that is used by autistic people or people with a learning disability. At the time of this assessment 6 people were living at Beech House. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People felt safe to raise concerns as the provider had a good, open and transparent learning culture. People were protected from the risks of abuse by staff who understood and managed risks. The home was clean and tidy. People were supported by enough staff with the right skills and experience. People’s medicines were managed safely. People were involved in assessments of their needs. These assessments took account of their communication styles, preferences and aspirations. People understood their care and treatment and this enabled them to give informed consent. Where a person was not able to consent, staff involved those important to people to make decisions in their best interests. People were treated with kindness by staff who protected their dignity. People were treated as individuals by staff who knew their personal preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff members’ wellbeing was supported by the provider and they had regular supervision sessions and ongoing access to training. People and relatives knew how to give feedback and were confident the service took it seriously and acted on it. Staff had a shared vision and culture based on listening and learning. The management team were approachable. Staff felt supported to give feedback and were treated equally, free from bullying. Staff understood their roles and responsibilities.

Updated 15 October 2024

People and those close to them were positive about the care they received. They felt safe and empowered to be involved in decisions which affected them. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People were involved in the development of their individual care and support plans and felt encouraged by staff to explore new opportunities and experiences. People felt they were supported by staff who had the right skills to effectively meet their needs and goals. Relatives were positive about the staff supporting their family members. People were involved in activities which were interesting, enjoyable and educational which kept them involved and stimulated both physically and mentally. Relatives consistently told us their family members privacy and dignity were preserved at all times. People’s relatives, or those close to them, were involved in decisions when they could not make the decision themselves. People had their individual communication needs and preferences recorded. These were known by staff who supported people in accordance with their wishes. People and relatives felt able to raise any concerns openly and were confident action would be taken and, if needed, improvements would be made. People knew staff and the management team well. People and relatives were regularly asked for their feedback on the service provided. This was analysed by the management team who communicated the outcomes to people, relatives and staff.