10 October 2023
During a routine inspection
At the time of the inspection, the location did not care or support anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
You & I Care Ltd is a domiciliary care service providing personal care and support to 16 people at the time of the inspection.
People’s experience of using this service and what we found
Right Support:
Staff were robustly recruited, had received training and applied their skills and understanding to provide safe care. Additional specialist training was provided to staff to enhance their knowledge and raise awareness of people’s individual medical conditions.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood the importance of providing respectful care which was person centred and tailored to individual’s needs.
Right Care:
People had risk assessments and care plans in place developed from a robust assessment of needs. The registered manager continuously monitored the quality of the care provision to help ensure people’s needs were safely met.
People and relatives praised the staff team and said they had never experienced any missed care calls.
Right Culture:
The quality assurance system was a robust and a continuous process. The management team worked closely with people and their relatives to help ensure their continuous satisfaction with the services delivered.
We received positive feedback from people, relatives and staff about the registered manager and the management team. People, relatives and staff all said they were confident they would be listened to and they felt respected.
Management and staff were passionate and enthusiastic in their roles. Comments we received from staff included, “I am proud to be part of the You & I Care Ltd team” and, “I would highly recommend You & I Care to anyone looking for a care company.”
The registered manager and their team quickly recognised when people’s needs changed and made timely referrals to external professionals to ensure appropriate care and support was in place.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 02 August 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for You & I Care Ltd on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.