10 January 2014
During a routine inspection
Patients' needs were assessed and care and treatment planned and delivered in line with their individual plan of care. Patients attending the clinic for their six week post operation check-up, told us they were happy with the care and treatment they had received and that this was explained to them in a way they understood. For example, one patient who had a cataract operation on one eye told us staff had been "brilliant, so good I want the other one done."
Patients told us that clinical staff washed their hands before carrying out an examination and most felt the clinic was clean. Patient comments included, 'it is clean,' 'not bad as far as hospitals go,' and 'tidy.' Most patients said they observed staff washing their hands or using hand gel. There were effective systems in place to reduce the risk of infection. There was an effective system in place for assessing and monitoring the quality of the service patients received.