The Care Quality Commission
  • Dentist
  • Dentist

Archived: Alpha Windmill

1 Almsford House, Beckfield Lane, York, North Yorkshire, YO26 5PN

Provided and run by:
Alpha Dental Studio Fairfield

Important: The provider of this service changed. See new profile

All Inspections

29 April 2013

During a routine inspection

During our visit we spoke with one adult and three children who were undergoing treatment. We also spoke with the four relatives who had accompanied them. People told us that they had been involved in making decisions about their treatment and were happy with the way they had been treated. The records we looked at showed that people's treatment had been appropriately planned and recorded. Comments made to us by people who used the service included 'They have models to show you what they are going to do and leaflets explaining things', 'I think they are friendly and professional' and 'We're happy with the treatment so far, no problems.'

Suitable arrangements were in place to handle medical emergencies if they arose. Procedures were also in place for the prevention and control of infection. For example, ensuring that equipment was decontaminated and sterilised. Staff were aware of recent changes to good practice guidance and had been trained in the prevention of infection and first aid. Staff support and training systems were in place and people told us that staff had always been friendly and professional.

Appropriate arrangements were in place for gathering feedback from people who used the service and for dealing with complaints. This included asking people about their experiences and responding to complaints in an appropriate way. Comments made to us included 'We'd be quite comfortable approaching them and having a word' and 'I think they'd listen.'