- Homecare service
Prime 4 Care Ltd
Report from 19 November 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 27 November 2024 to 05 December 2024, Prime 4 Care Limited is a community-based care provider that provides personal care to people living in their own home. At the time of this assessment, the provider told us they supported 9 people but not everyone received a regulated activity. Three people were in receipt of the regulated activity of personal care. People received care calls at the times they required and for the duration needed to meet their needs. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At this assessment we looked at 3 key questions of Safe, Effective and Well Led in full which covered 21 quality statements. This assessment was completed to check the provider had made improvements since our last inspection on 26 April 2023. Following that inspection, the provider sent us an action plan and we undertook this assessment to ensure improvements were met and the provider was now compliant with the regulations. At this assessment we found some of the previous issues from the last inspection remained. Following this assessment Prime 4 Care Limited has been rated as requires improvement. There was a continued lack of effective and embedded systems to check the quality of the service. Limited or no audit records could not show how the service oversaw quality improvements. Processes did not always ensure care plans were personalised and updated, and there was a limited understanding of the importance in recording quality checks of the service. The management team wanted to improve and took our feedback to consider what systems they needed to implement and improve. Management understood the importance of listening to people’s feedback to improve people’s outcomes. Staff understood their role in keeping people safe, supporting people to make choices and promoting people’s independence. Systems and processes.
People's experience of this service
People and relatives were comfortable in the presence of staff and staff knew people well. Majority of people said staff arrived at the times they wanted and stayed for the agreed duration. People did not feel their care calls were rushed. People felt safe with staff who supported them. People told us if they raised issues they were responded to. People were referred to other health professionals and support was given to people when required. There were enough staff to cover people’s care calls and staff were recruited safely, receiving an induction and training to ensure their effectiveness. People and relatives told us staff were considerate, protected people’s privacy and sought consent to make sure people felt involved in their care decisions.