• Services in your home
  • Homecare service

Stella Care Also known as Stella Care Devon Ltd

Overall: Good read more about inspection ratings

3-5 Lucius Street, Torquay, TQ2 5UW (01803) 411050

Provided and run by:
Stella Care Devon Ltd

Latest inspection summary

On this page

Background to this inspection

Updated 5 August 2023

The inspection We carried out this performance review and assessment under Section 46 of the Health and Social Care Act 2008 (the Act). We checked whether the provider was meeting the legal requirements of the regulations associated with the Act and looked at the quality of the service to provide a rating.

Inspection team

The inspection was carried out by one inspector, an assistant inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours' notice of the inspection. This was because we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 9 people who use the service and 3 relatives about their experiences of the care provided. We spoke with 8 members of staff including the provider, registered manager and care staff. We reviewed a range of records. This included 6 people's care records and multiple medicines records. We looked at 3 staff recruitment files. A variety of records relating to the management of the service, including a sample of the provider's policies and procedures, training information, audits, meeting minutes and people's feedback were reviewed. We received feedback from 2 health and social care professionals who regularly work alongside the service.

Overall inspection

Good

Updated 5 August 2023

About the service

Stella Care is a community-based care provider that provides personal care to people living in their own homes. At the time of inspection 41 people were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

People told us they were very happy with the care and support they received and felt safe and comfortable with the staff that supported them.

Risks associated with people’s care needs and environment were assessed and provided staff with the information they needed to support people safely. Staff knew people well and knew what action to take to reduce risks.

Staff had been recruited safely and people were supported by sufficient numbers of staff to meet their needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to take their medicines safely and staff understood how to protect people from infection control risks.

The provider had effective systems in place to monitor the quality of care and support that people received. These included regular audits and welfare checks (spot checks) to ensure staff were working in line with the provider's policies and values and people were happy with the care and support they received.

People and relatives were regularly consulted about the quality of the service through surveys and reviews.

Staff were given opportunities to feedback and discuss their role, performance and training needs through staff meetings, and regular supervision.

The service worked in partnership with health professionals to ensure good outcomes for people. Health care professionals we contacted were positive about the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 5 September 2018)

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.