2 September 2019
During a routine inspection
Earlmont House is a supported living service. The service can support up to 10 people living with mental health needs. There were seven people living in the service at the time of the inspection.
Not everyone who used the service received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
At the August 2018 inspection we found audits and checks did not effectively identify issues or record action taken to make changes and drive improvements. At this inspection we found improvements had been made.
People's medicines were managed safely and effectively. Accidents and incidents were investigated.
There was a clear management and staffing structure in place. The provider had quality assurance
systems in place to monitor the quality and safety of the service.
People were positive about living in the service. They felt they had the right amount of support and advice from the staff team.
People were involved in the development and review of their support plans and risk assessments. They could give their views on what support they needed and where they wanted to gain daily living skills. This included help with healthy eating and attending health and social care appointments.
Professionals were positive about the support people received and confirmed staff worked in partnership with the community mental health team.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection (and update) The last rating for this service was requires improvement (published 25 September 2018) and there was one breach of the regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of the regulation.
Why we inspected
This was a planned inspection based on the previous rating.
The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Earlmont House on our website at www.cqc.org.uk.