Hales Group Limited - Wickford

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Hales Group Limited - Wickford provides personal care to older people living in their own homes. There were 31 people receiving personal care at the time of our assessment. Not everyone who used the service received personal care. CQC only undertakes assessments where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were systems in place to ensure people received their care as and when needed and when areas of improvement had identified these had been identified these had been addressed.

People's experience of this service

People and relatives told us they were happy with how care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice. People experienced positive outcomes from the care and support they received. People were supported by a skilled and caring staff team who enabled people to live safely and comfortably in their own homes protected from the risks of abuse or harm. People were involved in making decisions about their care and support. Staff gave people prompts and appropriate support to help people live as independently as they were able.