FACEmed Cosmetic Medical & Dental Centre

Updated 20 June 2022

FACEmed Cosmetic Medical & Dental Centre is operated by FACEmed Limited. The clinic opened in 2017. It is a private clinic located in Billericay, Essex, in a purpose-built facility which has been designed to provide aesthetic medicine for adults and day surgery procedures under local anaesthesia and sedation for adults. It also provides dentistry services for adults and children.

Between April 2021 and April 2022, the service provided 203 surgical procedures. Of these, 179 were performed under local anaesthetic and 24 were under local anaesthetic with sedation. Surgical procedures included eyelid surgery, liposuction, removal of skin lesions, moles and skin tags and podiatric surgery. The service also provided dentistry for Adults and Children.

The clinic offered cosmetic procedures such as dermal fillers, rejuvenation treatments and other cosmetic treatments which are not regulated activities. Therefore, we did not inspect these procedures.

The clinic has a spacious reception area, a range of offices, consultation and treatment rooms, an operating theatre and a recovery area, set out over two floors. The service has two dental treatment suites and a dedicated dental radiography area. The clinic has no inpatient beds.

The service has had a registered manager in post since 2020 and is registered to provide the following regulated activities:

• Diagnostic and screening procedures
• Surgical procedures
• Treatment of disease, disorder or injury

The service has not been previously inspected.

Updated 20 June 2022

This was the first time we inspected and rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned from them.
• Staff provided good care and treatment, gave patients pain relief when they needed it. The registered manager monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their treatment.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Managers ran the service well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

However:

• Meeting minutes were not detailed and tended to list bullet points or brief notes of discussions.

Updated 20 June 2022

This was the first time we inspected and rated this service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned from them.
• Staff provided good care and treatment, gave patients pain relief when they needed it. The registered manager monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their treatment.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Managers ran the service well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities.

However:

• Meeting minutes were not detailed and tended to list bullet points or brief notes of discussions.