Archived: The Hilders

Updated 30 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection and took place on 1 September 2016.

The inspection was carried out by one inspector.

During the visit, we spoke with one people using the service, one relative, one care worker and the manager. There was one person living at the Hilders.

Before the inspection, the provider had not completed a Provider Information Return (PIR) as it had not been requested by the Care Quality Commission. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.

During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the personal care and support plans for one person using the service and one staff file.

Updated 30 September 2016

This was an unannounced inspection that took place on 1 September 2016.

The Hilders is a single-storey home providing accommodation and support for up to three adults who have learning and or physical disabilities. The property is owned by Mount Green Housing Association and the service is operated by the Care Management Group.

The service had a manager who has applied for registration with the Care Quality Commission. They were already registered as a manager for a different service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

In March 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.

The person currently living at the Hilders and their relative were satisfied with the service provided. During our visit there was a welcoming, friendly atmosphere with the person choosing what they wanted to do and when they wished. They also interacted positively with the manager and staff member on duty. The person was supported by staff to choose their activities. Any potential risks posed by the activities were assessed by staff and the person against the benefits of doing them. The activities were varied and took place at home and within the community. The service also provided a safe environment to live in.

The records kept were up to date, covered all aspects of the care and support the person received, including their choices, activities and safety. The person’s care plan was fully completed and the information contained was regularly reviewed. This enabled staff to perform their duties efficiently and professionally. The person was encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, as required. Staff supported them to choose healthy and balanced diets that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. They said they were happy with the choice and quality of meals they ate.

The person using the service knew who the staff that supported them was and the staff knew them, their likes and dislikes. They were well supported and they liked the way their care was delivered. A relative said they thought the staff worked well as a team and they were kept up to date by staff about what was going on at the Hilders.

Staff had appropriate skills and provided care and support in a professional, friendly and supportive way that was focussed on the person. The staff were trained and accessible to the person using the service and their relatives. Staff said they enjoyed working at the home. They received good training and support from the manager.

A relative confirmed the manager was approachable, responsive, encouraged feedback from people and consistently monitored and assessed the quality of the service provided.