30 April and 13 May 2013
During a routine inspection
Comments from people using the service included 'it's a very good home', 'the service is excellent', 'so far, so very good' and 'I'm quite happy'. One person told us 'as homes go, I think it is one of the best'. Feedback about the staff was consistently positive including 'the staff are wonderful', 'lovely staff, no-one nasty here', 'the carers are very good' and 'the girls are charming, helpful and kind'.
Feedback from family members or carers included 'the amount of care given is quite incredible' and 'overall we are satisfied'. One person told us 'for our peace of mind, we know they are being looked after'.
The majority of people who use the service spoken to said that there were enough staff on duty to meet their needs however several individuals felt that there could be more staff provided particularly on the upper two floors. Staff spoken to generally felt that there were enough people on duty each day to meet people's needs. Some staff members felt that the skill mix of staff could vary on different shifts which could potentially impact on the care being provided.