- Care home
Helen Ley House
Report from 31 December 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment : 28 January to 10 February 2025. Helen Ley House is a nursing home providing accommodation for people who require nursing or personal care. It is registered to provide care for up to 46 people. Helen Ley House specialises in caring for people who have complex neurological conditions such as brain injuries, multiple sclerosis and motor neurone disease. The service provides permanent placements and short or medium-term placements for rehabilitation in a community setting following discharge from hospital. At the time of our assessment there were 37 people living in the home. During the assessment we spoke with people who lived at the service, their relatives, staff, the registered manager, external healthcare professionals and representatives from other partner organisations. We looked at care plans, recruitment files and quality assurance records. Helen Ley House works on a multi-disciplinary model with people being offered a range of therapy services and regular access to a consistent group of external specialist healthcare professionals. This clinical, therapeutic and holistic approach enabled people to live healthier lives, manage long term medical conditions and achieve positive outcomes. There were enough staff with the right skills and knowledge to provide the care people needed and mitigate risks associated with their medical conditions. Staff were skilled at planning care based on best practice and monitoring people to continuously improve their outcomes. Partners were very positive about the impact of good communication and partnership working to ensure people received the right support to manage their conditions and support their rehabilitation. There was a management team with specific roles and responsibilities. Managers and staff demonstrated a commitment to delivering high standards of care. Governance systems were used to assure the provider regulations were met and to drive best practice in the quality of care provision.
People's experience of this service
People told us they felt safe at Helen Ley House and were positive about the care and support they received from the multi-disciplinary team. People and their relatives were supported to develop insight into their conditions and the management of associated risks which were regularly reviewed with them. People told us how a clinical, holistic and therapeutic approach to monitoring their care helped them achieve positive outcomes and improved their quality of life. People described staff as caring in their approach and told us their independence and individual preferences were respected and promoted by all staff.