Updated 28 July 2022
Bank House is a 17-bedded, mixed gender, residential substance misuse service providing medically managed detoxification and rehabilitation interventions based in Sutton in Ashfield. The service has a few rooms for people who are detoxing and the rest of the rooms are for post detox therapeutic support. The service offers an abstinence-based programme that includes a structured day, group based interventions, educational workshops, mutual aid (12 step and Self-Management and Recovery Training), and discharge and relapse prevention plans. Length of stay ranges from seven days to 12 weeks.
All clients at Bank House are self-funded and choose to receive treatment at Bank House. When we inspected, Bank House had 16 clients.
Bank House registered with CQC in August 2017. It is the only registered location under the provider Steps Together Rehab Limited. It provides the regulated activities:
- Accommodation for persons who require treatment for substance misuse
- Treatment of disease, disorder or injury
Bank House has a CQC registered manager in post at the time of this inspection.
This was the third inspection of Bank House. The previous inspection was in October 2018, this inspection identified areas of improvement required, and requirement notices were issued prompting action the provider must take to meet:
- Regulation 9 Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Person-centered care
- Regulation 12 Health and Social Care Act 2008 (Regulated Activities) Regulations 2014-Safe care and treatment
- Regulation 15 Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 Premises and equipment
- Regulation 17 Health and Social Care Act 2008 (Regulated Activities) Regulations 2014-Good governance
The provider submitted action plans for the requirement notices.
During this inspection we found the provider had made improvements since the previous inspection and met all the previous requirement notices.
What people who use the service say
Clients were very positive about the care they received at Bank House. They praised the staff and the therapy program that they felt was better than places they had previously received care. Clients said the food was of very good quality and that the chef was brilliant and would cook to meet their dietary needs.
Clients said they felt heard at community meetings, and that their feedback was taken on board. They said that staff would make adaptations to meet their needs if they had any protected characteristics. Clients said that staff empowered them to make changes in their own lives without forcing them to participate.