6 December 2013
During a routine inspection
People we spoke with were happy with the care they or their relative received. They confirmed staff generally arrived on time and were able to do everything recorded in the support plans without rushing. Comments included:
'I cannot say how happy I am. It has been marvellous. I have had so much help.'
'They seem to be very organised and do the job well.'
New staff recruited to the service had an induction which covered mandatory training and a period of shadowing a more experienced member of staff.
The staff we spoke with knew what to do to keep people safe.
There were processes in place to assess the quality of service and seek people's opinions about the service provided.