This service is rated as
Good
overall (last inspection September 2018, unrated).
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Courtfield Private Practice Limited on 23 May 2022 as part of our inspection programme.
Courtfield Private Practice consists of a group of private General Practitioners working from modern premises in South Kensington, London. In addition to routine family practice, the service has expertise in paediatrics as well as health screening for men and women.
Dr Tim Ladbrooke is the Registered Manager. A Registered Manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- There was an open culture in which safety concerns raised by staff and people who used services were highly valued as integral to learning and improvement.
- Clinical audits were carried out and all relevant staff were involved. Opportunities to participate in benchmarking, peer review and accreditation were proactively pursued.
- People had comprehensive assessments of their needs, which included consideration of clinical needs, mental health, physical health and wellbeing.
- Monitoring and reviewing activity enabled staff to understand risks and gave a clear, accurate and current picture of safety. For example, a December 2021 risk assessment regarding a bacterium called Legionella (which can proliferate in building water systems) identified that cold-water tanks required cleaning and disinfecting. We noted the six-month time scale for undertaking these works.
- Safeguarding vulnerable adults, children and young people was given priority.
- Leadership, practice management and governance arrangements drove the delivery of high-quality person-centred care.
The areas where the provider should make improvements are:
- Continue to monitor and act on Legionella risks.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care