Updated 11 July 2024
Edith Healthcare Ringwood is a domiciliary care service providing a regulated activity of personal care. The service was providing care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, which took place between 17 July and 18 July 2024, there were 27 people receiving personal care from the service. This assessment was prompted by concerns around safe, effective staffing and the management of the service, therefore we looked at the 3 quality statements related to the concerns. However, following the assessment we did not have concerns and systems operated robustly within the service and people were safe. Staff were recruited safely and had received training, support, and guidance to enable them to carry out their role effectively. Safeguarding was managed within the service; appropriate referrals were made, and staff were aware of reporting procedures. Provider, registered manager, and staff team worked towards enhancing their inclusive culture within the service. They told us people who used their service were ‘family.’ Staff were encouraged to develop, and their individuality and skills were nurtured, they told us they felt included and appreciated. The registered manager and senior team were visible, accessible, and approachable.