Archived: Copwood Respite Unit

Updated 10 January 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

Two adult social care inspectors.

Service and service type:

Copwood Respite Unit is a care home which offers respite care for people with learning and physical disabilities. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We reviewed information we had received about the service since the last inspection in August 2017. This included details about incidents the provider must notify us about. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

People using the service at Copwood Respite Unit were not able to fully share with us their experiences of staying at the service; therefore, we spent time observing staff with people in communal areas. We spoke with two people who were using the service, two support workers, the registered manager and one relative.

We reviewed a range of records. These included three people’s care records and medication records. We also looked at two staff files around staff recruitment and supervision and the training records of all staff. We reviewed records relating to the management of the home and a variety of policies and procedures developed and implemented by the provider.

Updated 10 January 2019

About the service: Copwood Respite Unit is a six bedded service providing respite care services for people with learning and physical disabilities located on the outskirts of Bradford. At the time of our visit there were five people using the service.

People’s experience of using this service: Improvements to the safety of the premises and quality audits have been made since our last inspection in August 2017.

People were happy in the company of staff and were able to communicate with them to make their needs understood. Activities were on offer to keep people occupied both on a group and individual basis. Trips out were also organised in line with people’s preferences.

Medicines were being administered safely and people’s dietary needs were met.

Staff were kind and caring and there were sufficient numbers to keep people safe and to meet their care needs. Staff were receiving appropriate training which was good and relevant to their role. Staff were supported by the registered manager and were receiving regular formal supervision where they could discuss their on-going development needs.

Care plans were up to date and detailed exactly what care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified. Appropriate referrals were being made to the safeguarding team when this had been necessary.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received.

The registered manager provided staff with leadership and was described as being very approachable. Audits and checks were carried out and used to drive continuous improvements to the service people received.

People’s feedback was used to make changes to the service, for example, to the menus and activities.

More information in Detailed Findings below:

Rating at last inspection: Requires improvement (report published 18 October 2017).

Why we inspected: This was a planned inspection based on the rating at the last inspection. We found improvements had been made since our last inspection and the service has met the characteristics of Good in all areas.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.