Archived: Lewisham Reablement Service

During this inspection we found the provider had a system for undertaking supervision and an annual appraisal for staff. All staff records we viewed had supervision records and an annual appraisal. We found that the majority of staff had supervision meetings with their line manager every four to six weeks, in accordance with the provider's supervision policy. The provider had a system for managing and arranging mandatory training for all staff.

At this inspection we found the provider had notified the Care Quality Commission about issues relevant to service changes.

During this inspection the provider had a training programme in place for staff. We found that staff did not have a supervision meeting with their line manager every four to six weeks, in accordance to the provider's supervision policy. The provider did not have a system for undertaking an appraisal with staff.

Staff were aware of current safeguarding policy and were able to handle allegations of abuse appropriately.

The provider had not identified staff training needs or offered training opportunities. Staff were not having supervision meetings with their line manager every four to six weeks, in accordance to the provider's supervision policy. The provider did not have a system for appraisals in place and staff feedback was not routinely requested.

The provider sent annual satisfaction questionnaires to people who used the service and their relatives to obtain their feedback about the quality of service they received. People were able to comment on their care service, the effectiveness of their care plan and their experiences of receiving care. People were able to be involved in the monitoring of the quality of care service delivery.