Peacemills Care Home

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Peacemills is a ‘care home’ providing personal care and support to older people and people living with dementia. At the time of the inspection, the service was supporting 39 people with their personal care needs. Peacemills was last rated Outstanding (published 24 December 2019). The report was published following CQC’s old inspection approach using key lines of enquiry (KLOEs), prompts and ratings characteristics. This assessment has been completed following the Care Quality Commission (CQC) new approach to assessment; Single Assessment Framework (SAF). We carried out our on-site assessment on 20 March 2024. This was an unannounced assessment, which means the provider was not told an assessment was going to be starting beforehand. During this assessment we looked at 20 quality statements; Learning culture; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Assessing needs; Delivering evidence-based care and treatment; Supporting people to live healthier lives; Kindness, compassion and dignity; Treating people as individuals; Responding to people’s immediate needs; Workforce wellbeing and enablement; Person-centred care; Listening to and involving people; Shared direction and culture; Capable, compassionate and inclusive leaders; Governance, management and sustainability; Freedom to speak up; and Workforce equality, diversity and inclusion. We assessed some but not all quality statements at this visit which means we use the ratings from the previous inspection to rate all of the key questions.

People's experience of this service

People told us they were happy living at Peacemills. People said whilst they felt safe, accessibility to call bells was at times an issue. Staff knew how to safeguard people from abuse and neglect. People were supported by kind and caring staff however care plans in place did not always reflect people’s current needs. People told us the management team were present, approachable and friendly. People gave mixed feedback in regards to how responsive the service were to concerns raised. People gave positive feedback about the approach staff used to support them. People said staff were patient and respected their right to privacy. The management team were knowledgeable and had an action plan in place to drive service improvement.