Background to this inspection
Updated
9 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection prevention and control measures the provider has in place.
The inspection took place on 4th March 2021 and was announced.
Updated
9 April 2021
This was an unannounced inspection that took place on the 20 and 21 March 2018.
Beechcroft is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Beechcroft provides care for up to 18 people and there were 18 living in the home when we inspected.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
At the last inspection in February 2016 the overall rating was good.
At this inspection the overall rating was good.
People told us they felt safe using the service. A range of risk assessments were completed, managed and reviewed regularly. People were involved and made decisions about how they wanted to live their life in the home.
Staff knew how to keep people safe and understood their responsibility to protect people from the risk of abuse. Staff were safely recruited and there were sufficient numbers of staff to provide the care and support people needed.
People received their medicines at the right times. People were involved in planning the meals they wanted. People had access to a range of specialist health care support. The registered manager and staff worked closely with relevant health care professionals to ensure people's on-going health needs were met.
Staff received induction and training updates which helped them understand how to meet the needs of the people they were supporting. Staff received support and guidance through supervision and staff meetings.
People received responsive and personalised care. Care records were easy to understand, reviewed and kept up to date. These provided staff with clear guidance and information on meeting people's on-going needs.
People were supported by kind, respectful and caring staff that knew them well. Staff had developed positive trusting relationships with people and whom they interacted well with and focussed on promoting their independence. The design of the environment made it homely for people.
People knew how to raise a concern or make a complaint. The provider had a complaint policy and procedure and there was a range of complimentary correspondence received by the home.
The registered manager was approachable and people felt confident that any issues or concerns raised would be addressed and appropriate action taken. The registered manager and staff team were committed to providing quality care. The registered manager showed an awareness of their legal responsibilities. They kept their knowledge up to date with legislation and best practice and worked with outside agencies to continuously look at ways to improve the experience for people.
The service learnt lessons from incidents and made improvements when things went wrong. The provider's governance system to monitor and assess the quality of the service was used effectively to improve the service and looked at ways in which people were supported to achieve greater independence.
The service had introduced new ideas and was planning to introduce further developments to improve the people's experiences and quality of life in the home.