Rainbow Living

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Staff and leaders actively promoted staff empowerment to drive improvement. They encouraged staff to raise concerns and promoted the value of doing so. All staff were confident their voices were heard. People and their families felt listened to and were able to raise concerns if they needed to. The staff team had the skills, knowledge and experience to perform their roles. Staff understand their role and responsibilities. Governance processes were effective. A quality assurance system of scheduled audits was in place. This included regular checks of all areas including health and safety. Clear plans were in place to further develop the service. This included the recent introduction of electronic care plans and plans to introduce a new governance lead in the near future. Leaders encouraged staff to speak up with ideas for improvement and innovation and actively invested time to listen and engage. There was a strong sense of trust between leadership and staff.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There was an open, honest and transparent culture within the service. Staff and leaders actively promoted staff empowerment to drive improvement. The provider encouraged staff to raise concerns and promoted the value of doing so. We spoke with 9 support workers, and they were all confident their voices would be heard.

There were mechanisms in place for staff to speak up, and a culture in place to encourage them to do so. Good communication was in place through the on-call system, team meetings and formal 1-1 sessions to ensure staff had regular opportunities to engage with senior leaders. This was also supported by policies and information, enabling staff to raise concerns externally if required.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There were clear and effective governance, management and accountability arrangements. We spoke with senior staff and 9 support workers and they understood their roles and responsibilities. The registered manager had weekly meetings with the 2 service managers and monthly reports were sent to the provider with key information. All 3 managers told us the support from the provider was very good.

Systems were in place to ensure effective governance was in place. This included a clear structure, an audit schedule and policies to support compliance. Data or notifications were consistently submitted to external organisations as required. There were robust arrangements for the availability, integrity and confidentiality of data, records and data management systems.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

All 9 support workers we spoke with confirmed senior leaders encouraged staff to speak up with ideas for improvement and innovation and actively invested time to listen and engage. They agreed there was a strong sense of trust between leadership and staff.

Positive behaviour support plans demonstrated the commitment to continuous learning; this ensured people’s care was constantly reviewed to ensure care was based on lived experience. The registered manager shared an example of learning from a safeguarding meeting where shortfalls in care had been responded to quickly and effectively.