16 October 2019
During a routine inspection
Inspire You Care Ltd is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of the inspection the service supported five people with personal care.
People’s experience of using this service and what we found
Staff had not been recruited safely as the registered manager had not ensured all the required checks had been undertaken before staff commenced work at the service. These checks are required to ensure staff were suitable for their role. This was a breach of a regulation.
Staff had completed training before they had started working at this service with another provider. Assessments had not been undertaken on all staff to ensure they had the required skills and knowledge for their role.
People’s needs had been assessed before they started using the service, but the information and records completed was brief in detail which meant staff did not have access to detailed information to refer to. Risk assessments had not been considered in relation to the environment to ensure there were no hazards impacting on the delivery of care.
The systems to check the quality of the service provided for people were not consistently effective and required some improvement.
People were happy with the care provided and felt safe when being supported by staff. People confirmed they received support from a consistent and reliable team of staff. People received the support they needed to take their medicines. Staff were aware of how to keep people safe from potential risk of harm. Staff wore gloves and aprons to ensure they protected people from cross infection.
Staff monitored people’s wellbeing. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt staff were caring, respectful and encouraged their independence, protected their privacy and treated them with dignity. People confirmed they were involved in their care and feedback was actively sought about the quality of the care being provided. Staff felt supported in their roles.
Rating at last inspection
The last rating for this service was ‘Inspected but not rated’ (published 18 April 2019). This was because the service was only delivering 5.5 hours of personal care, and we didn’t have enough evidence to accurately award a rating for each of the five key questions and therefore could not provide an overall rating for the service.
Why we inspected
This was a planned inspection based on the previous rating.
Enforcement
Please see the action we have told the provider to take at the end of this report.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk