The Care Quality Commission
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Archived: Mental Health and Well Being Services

Overall: Good read more about inspection ratings

2 Charlesworth Court, Knights Way, Battlefield Enterprise Park, Shrewsbury, Shropshire, SY1 3AB

Provided and run by:
Mental Health and Well Being Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

30th October 2019

During a routine inspection

We carried out an announced comprehensive inspection at Mental Health and Well Being Services as part of our inspection programme. Mental Health and Well Being Services provides a variety of mental health assessments and treatment for private patients and a specialised NHS commissioned service for adults with Attention Deficit Hyperactivity Disorder (ADHD). The service also provides consultations and treatments for children from the age of eight years old.

Dr Wasi Mohamad is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

A total of 24 people provided feedback about the service. One patient and one carer attended the inspection, 18 shared their opinions through comment cards completed before our inspection. Four patients shared their experience through the CQC’s website. All feedback received was positive and complimentary of the service received.

Our key findings were:

  • The service was responsive to meet the needs of the individuals who used the service and were delivered in a way to ensure flexibility and continuity of care. People could access the service at a time that suited them, with additional appointments offered out of hours.
  • The service used telecommunication applications to provide video appointments and consultations for those patients who were unable to attend a clinic or appointment, to increase patient access to the service.
  • Patients and carers that we spoke with and feedback received through comment cards and the CQC website were extremely positive about the service they received.
  • Patients and their carers told us that they felt listened to and worked in collaboration with the service in regard to their care.
  • The service had not received any complaints since it’s opening.
  • All staff received regular supervision and appraisals.
  • There was good record keeping and a very high standard of overarching governance of the service.
  • Clinical audit had a positive impact on quality of care and outcomes for patients.

We saw the following outstanding practice:

  • The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care.
  • The registered manager of the service inspired and motivated staff to succeed in their roles and for the service to deliver exceptional patient care. The continuing development of staff skills, competence and knowledge was recognised as integral in providing high quality care.
  • There was a strong, person-centred culture. Staff were highly motivated to offer care that was kind and promoted dignity. Relationships between patients and staff were strong, caring and supportive. These relationships were highly valued and promoted by the registered manager.
  • Patients’ immediate and ongoing needs were very fully assessed. This holistic assessment recognised social and physical health risks alongside mental health needs.
  • The registered manager drove continuous improvement and there was a proactive approach to seeking out and embedding new treatments, such as the introduction of repetitive Transcranial Magnetic Stimulation (rTMS) therapy, as an additional model of care.
  • Positive outcomes for patients were identified by service evaluation for the Attention Deficit Hyperactivity Disorder (ADHD) service through recognised outcome measures.

Dr Kevin Cleary

Deputy Chief Inspector of Hospitals (Hospitals - Mental Health)

22 October 2018

During a routine inspection

We carried out an announced comprehensive inspection on 22 October 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The service provides private psychiatry and psychological treatments for mental health problems and specialist treatments for adult Attention Deficit Hyperactivity Disorder (ADHD) patients commissioned by the NHS.

Dr Mirza Wasi Mohamad is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. For example, fitness instruction does not fall within the regulated activities for which the location is registered with CQC.

Eleven people provided feedback about the service. Two patients attended the inspection and nine shared their opinions through comment cards completed before our inspection. One patient shared their experience through the CQC's website.  All feedback was positive

Our key findings were:

  • Clinical staff carried out risk assessments on all patients on referral and prioritised patient safety throughout the course of treatment.
  • Care was highly person centred. Care records evidenced a collaborative approach to setting treatment goals. Staff listened to patients and adjusted treatment to suit a patient's  personal experiences and needs.
  • Patients were able to give feedback to the service. The service manager valued this information and included it in planning future service development.
  • The service was responsive to patient need and offered appointments out of hours and at weekends to improve access.
  • Clear governance structures supported the operation of the service and gave assurance that the quality of care was closely monitored
  • The service had received no complaints. One patient had raised a concern and staff had listened  and changed practice as a result.
  • All staff received supervision and support in developing their knowledge and skills. The clinical team worked closely together and supported one another to deliver a holistic package of treatment to patients.
  • The manager encouraged staff feedback and participation in making decisions about the service. All staff felt their voice was listened to.

Dr Paul Lelliott

Deputy Chief Inspector of Hospitals (Hospitals- Mental Health)