24 May 2013
During an inspection looking at part of the service
At this inspection we found that records of spot checks were not always being recorded. This meant that people continued not to be protected from the risks of unsafe or inappropriate care. There was no evidence that care staff were monitored to be able to care effectively for people. We also found that the staff supervision was not being carried out, that staff recruitment processes were inadequate and that staff were not being supported fully. This meant that people receiving the service were at risk from unsafe or inappropriate care because staff were not being adequately recruited, supervised and supported.
We are considering what further regulatory action is needed to ensure that the provider becomes compliant with the regulations.