Eagle Wood Neurological Care Centre

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 14 January 2022 and was announced. We gave the service one days’ notice of the inspection.

We received information of concern about visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

Updated 11 February 2022

Eagle Wood Neurological Centre is registered to provide accommodation, nursing and personal care for up to 105 adults. The registered manager confirmed that the regulated activity diagnostics and screening was not carried out at this service. We therefore did not assess this during our inspection and the provider has applied to remove this regulated activity.

At the time of the inspection there were 93 people accommodated at the home. The home is divided into four separate units. These units provide accommodation for people who have high dependency complex care, neuro-rehabilitation, long term neurological conditions and early onset dementia. All bedrooms have en-suite bathrooms and there are external and internal communal areas for people and their visitors to use. In addition, there is a gymnasium, hydrotherapy spa pool and occupational therapy kitchen on the ground floor.

At our last inspection which took place on 23 April and 21 May 2016, we rated the service as good.

This unannounced inspection took place on 8, 12 and 16 May 2017 the service remained good.

People were cared for by staff who provided care and treatment that ensured people's safety and welfare and took into account each person’s individual preferences. People were supported to manage their medicines safely.

People were cared for by staff who had been recruited and employed only after appropriate checks had been completed. Staff were sufficiently skilled, experienced and supported to enable them to meet people's needs effectively.

People were supported with decision-making and to have control over their lives. People were supported to maintain a balanced diet and received suitable food and fluid. People were supported to access healthcare when they required it.

People received care and support from staff who were kind and respectful. Staff treated people with respect and dignity. Staff knew the people they supported well, and understood, and met, their individual preferences and care needs. People were involved in planning their care. There were systems in place to ensure the care was person centred. Care plans provided staff with sufficient guidance to provide consistent care to each person.

People were encouraged to develop individual interests and hobbies and access the community. Staff supported people to maintain existing, relationships that were important to them and to develop new relationships.

The provider continued to have a robust complaints procedure in place. There were effective systems in place to monitor the quality of the service people received. Staff looked for ways to improve their knowledge and the service offered to people. The service had a positive ethos that placed the people receiving the service at its centre.