8 July 2013
During a routine inspection
People were positive about the treatment they received at the High Street Medical Dental practice. People's comments included 'The staff were friendly, keen to help and supportive', "I am always very well looked after here." "I have always felt well cared for when I visit here. The dentists always explain everything very clearly."
Thank you cards received included the comments 'Thank you to you all for being so lovely and nice', 'Thank you and X for your care and kindness', 'I have not had any problems at all with my teeth and am really delighted with them', 'Thank you so much for helping me in an emergency', 'I always knew I was in the hands of the best, a big thank you' and 'Thank you to all your staff for the kind and sensitive way that you have helped me with my dental problems'.
People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to their treatment.
Staff at the practice, received regular training and were given a professional appraisal of their work every year.
A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service.