12 March 2014
During an inspection in response to concerns
Staff we spoke with said they had enough time to deliver the care to people which was documented in their care plan. One member of staff said, 'Everyone had an up to date care plan. I double check it every time I visit. They are very easy to follow.'
People experienced care, treatment and support that met their needs and protected their rights.
Appropriate checks had been completed before staff began work to make sure they had the relevant experience and skills for the role. However; we found that there was a lack of evidence to demonstrate that some staff had completed a satisfactory induction programme and some mandatory training. This meant it was not possible to determine that all staff had the necessary skills and competence to ensure that people who received the service were cared for appropriately.