- Homecare service
Rainbow Care Solutions (Staffordshire)
Report from 26 February 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 20 March to 11 April 2024. We inspected this service due to safeguarding concerns received about how medical emergencies were managed once emergency services had been contacted. People told us they felt safe and staff were kind to them. Risk assessments were not always in place to guide staff how to meet people's clinical needs. Where risks had been assessed, guidance for staff to manage these risks was thorough. People were supported by staff who were well trained and knowledgeable. However, some people reported there was a language barrier with some staff which meant communication was not always effective. Staff felt well supported by the management team. The registered manager disseminated a positive learning culture to staff and was proactive in undertaking competency checks and identifying areas for improvement
People's experience of this service
People told us they felt supported by staff who managed risks to them safely. One person told us, “I do feel safe with the care provided, nothing has ever happened to place me at risk.” People provided positive feedback regarding staff knowledge and training. One person told us, “The staff are well trained, they do their job well.” However, some people and relatives told us communication was not always effective between some staff and them due to a language barrier and some staff did not always fully understand their specific clinical needs. Where people were supported with mobility, they told us staff made them feel comfortable and safe and followed their care plans and risk assessments. People and relatives told us staff escalated health concerns when needed. People and relatives were comfortable in raising concerns with the management team at the local office. Relatives told us the provider was proactive in addressing any concerns. However, where people had raised concerns, people provided mixed feedback regarding whether sufficient action had been taken to learn from this and reduce the risk of reoccurrence. People told us they rarely had late and missed calls. However, they told us that when staff were running late, they were not always contacted by the provider.