24 September 2018
During a routine inspection
This inspection took place on 5 April 2018. The inspection was unannounced, this meant the staff and provider did not know we would be visiting.
There was no registered manager in post at the service, but a staff member had been recruited who planned to apply for their registration. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice. A range of activities was provided, which included involvement and use of local and wider community based activities.
The service had appropriate systems in place to keep people safe and staff followed these guidelines when they supported people. There were sufficient numbers of care staff available to meet people’s care needs and people received their medication as prescribed and on time.
People were cared for and supported by staff that understood their needs and knew them well. Staff treated people with dignity and respect and were sensitive to their needs. The care and support people received was individualised.
The provider had a robust recruitment process in place. Staff had been recruited safely with the skills and knowledge to provide care and support to people.
People’s health and emotional needs were assessed, monitored and met in order for them to live well. The service worked closely with relevant health care professionals and people received the support they needed to have a healthy diet that met their individual needs and choices.
There were systems in place to drive improvement and audits were carried out on a regular basis, which looked at the quality of the service people received. The registered manager had a clear oversight of the service.
Further information is in the detailed report below.