5 June 2013
During a routine inspection
People said staff were reliable and they had the same staff members at each visit. People described the staff as 'very good'. One person said 'The staff have a natter with me and answer my questions'.
The two support staff we spoke with demonstrated a good understanding of providing individual support to people. They confirmed they used protective clothing such as gloves and aprons to minimise the risk of cross infection.
We saw that staffing numbers were monitored and people were asked for their feedback about the service they received.