9 July 2019
During a routine inspection
ICCM Telford Ltd is a domiciliary care service providing treatment for disease, disorder and injury and personal care and support to people in their own homes. They were providing a service of complex clinical care to 59 people at the time of the inspection. We also considered any wider social care provided.
People’s experience of using this service and what we found
The provider recruited staff safely and ensured that required checks were completed before they started to provide care to people.
People received care from a specific team of care workers. There were enough staff employed to meet people's needs and respond to changes in need.
The provider had submitted notifications as necessary to the Care Quality Commission. The provider is legally obliged to send us notifications of incidents, events or changes that happen to the service within a required timescale.
People received safe care and support because staff were trained to recognise signs of potential abuse.
Staff followed infection prevention and control procedures when supporting people in their own homes.
People were supported by caring staff who displayed kindness and compassion. People and their legal representatives were encouraged to be involved in making decisions about their care.
People received safe support with their medicines by competent staff.
The provider arranged training for staff that met the needs of people using the service. Staff were assessed for their competency which ensured they were safe to work with people.
Care plans were developed for each individual and included people's preferences and wishes.
Audits were in place that checked the quality of the service. Action plans were implemented and followed where necessary. There was an open culture in the service and the senior management team made themselves available.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 2 August 2018). At this inspection we found improvements had been made. The service was rated good.
Why we inspected
This was a planned inspection based on the previous rating.