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Arale Group Limited Also known as Arale Care

Overall: Good read more about inspection ratings

Unit 29, Townmead Business Centre, William Morris Way, London, SW6 2SZ (020) 8129 6438

Provided and run by:
Arale Group Limited

Report from 15 March 2024 assessment

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Caring

Good

Updated 30 April 2024

People and relatives told us the staff were caring, kind and attentive. Families were involved in the care planning and review process. Feedback from relatives was very positive about the staff and agency. Staff were knowledgeable about people’s needs. Staff spoke about people in a caring and kind way. People were encouraged to be as independent as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 3

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Independence, choice and control

Score: 3

People were involved in their care planning and reviews. People were able to choose how they wanted to be supported and this was recorded in care records. People told us they made choices and staff would listen to them. People and relatives praised the staff for being empathic and supportive.

Staff and leaders encouraged people to be as independent as possible. The registered manager shared with us some examples of supporting people to become independent, for example, assisting someone to do their own cooking and ordering a wheelchair for a person so they could access the community when they wanted to. Staff told us that people made decisions about their care. People had the opportunity to give the staff feedback on a regular basis.

People were asked for their views when engaging with the agency. Care records reviewed showed people’s likes and preferences were recorded. The provider promoted people’s independence and choices.

Responding to people’s immediate needs

Score: 3

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 3

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.