Luu-Bridgets Healthcare Limited

Updated 23 October 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 26 September 2018. One inspector carried out the inspection. We gave the provider two days’ notice of the inspection as we needed to make sure the registered manager would be available during the inspection. Before the inspection we looked at all the information we had about the service. This information included statutory notifications that the provider had sent to CQC. A notification is information about important events which the service is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help inform our inspection planning.

During the inspection we spoke to one person using the service and a relative to gain their views about receiving care. We spoke with the registered manager and two care workers about how the service was being run and what it was like to work there. We looked at two people’s care files, three staff recruitment records and records relating to the management of the service such as medicines, staff training, supervision, quality assurance audits and policies and procedures. We also received feedback from a health care professional expressing their views on the care provided at the service.

Updated 23 October 2018

Luu-Bridgets Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own homes in the community. At the time of the inspection the provider was providing personal care to two people. This inspection took place on the 26 September 2018. We gave the provider two days’ notice of the inspection as we needed to make sure the registered manager would be available. This was our first inspection of the service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had safeguarding and whistle blowing procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work. There was enough staff available to meet people’s needs. Risks to people were assessed to ensure their needs were safely met. Peoples medicines were safely managed, and people were receiving their medicines as prescribed by health care professionals. Staff had received training in infection control and food hygiene, and they were aware of the steps to take to reduce the risk of the spread of infections. There were system’s in place for monitoring, investigating and learning from incidents and accidents.

People’s care needs were assessed before they started using the service. Staff received supervision and training relevant to people’s needs. People were supported to maintain a balanced diet. People had access to a GP and other health care professionals when they needed them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives, where appropriate, had been consulted about their care and support needs. People told us staff were kind and caring. People received personalised care that met their needs. People’s privacy and dignity was respected. People knew about the provider’s complaints procedure and they were confident their complaints would be dealt with appropriately. Staff had received training on equality and diversity. Staff said they would support people according to their diverse needs. People could communicate their needs effectively and could understand information in the current written format provided to them. Information was available in different formats when it was required. No one using the service required support with end of life care, however the service had access to health care professionals for this type of support if it was required.

The provider monitored the quality of service that people received. The registered manager used feedback from people during telephone monitoring calls and spot checks to evaluate and make improvements at the service. Staff said they enjoyed working at the service and they received good support from the registered manager. There was an out of hours on call system in operation that ensured management support and advice was available for staff when they needed it. The registered manager and staff worked closely with health and social care professionals to ensure people received good quality care.