JDRM Dental Care Melton Mowbray

Judgements

• Safe

  Regulations met

• Effective

  Regulations met

• Caring

  Regulations met

• Responsive

  Regulations met

• Well-led

  Regulations met

Our view of the service

We carried out this announced, on-site assessment on 14 January 2025. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. JDRM Dental Care Melton Mowbray is part of JDRM Dental Care Ltd a dental group provider. The practice is in Melton Mowbray and provides NHS and private dental care and treatment for adults and children. There was step-free access to the practice and car parking was available near the practice at local pay and display car parks. The practice had 4 treatment rooms. During the assessment we spoke with 4 dentists, 2 dental nurses, reception staff and the practice manager. The group’s principal dentists and operations manager supported the team during the assessment.

People's experience of this service

Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. They told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. When they were prescribed medicines, patients felt that sufficient information was given. Patients also felt they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.