21 May 2013
During a routine inspection
We weren't able to speak to patients because there were no patients attending the centre for screening during our inspection visit. We reviewed a sample of patient's views recorded on recently completed customer satisfaction surveys. Some patient comments captured included, 'very easy system and the staff were more than happy to help' and 'the receptionist was nice and helpful. Lady who did the scan was nice and I was glad I had it done'.
We found processes were in place to safeguard patients from the risks of abuse.
We found staff were adequately supported because they received regular training sessions and an annual appraisal.
We found there were systems to regularly assess and monitor the quality of service that patients received.