19 October 2012
During a routine inspection
The practice had level access at the ground floor entrance. The practice had a toilet with disabled access. One of the treatment rooms was on the ground floor which meant people with limited mobility were able to access the service. The practice had a large waiting room with current magazines and a television available for patients. The waiting room was next to the reception area. The practice had four treatment rooms set over two floors.
We spoke with five patients during this visit who were attending for examination or treatment. The feedback was positive. One patient said "the practice is nice, clean and tidy and the staff very professional". Another patient said the practice was "always pleasant with a really lovely atmosphere".
The practice had a website providing information about opening hours, making appointments, emergency contacts and the options available to patients. This information was also available in the surgery and in paper form.
We saw that not all of the required emergency drugs were present. When this was brought to the management's attention the required drug was immediately ordered for arrival the following working day. We have since heard from the surgery that the drug has arrived.