We looked at the records of five staff. We found that checks and risk assessments had been carried out to ensure members of staff were of appropriate character and experience to support people attending the practice.
People told us and we saw that staff were helpful and polite. We found that people had received the care and treatment they needed. People told us that they were informed about the treatment they needed and were given choices and options regarding this.
We saw that processes were in place to prevent infection. People we spoke with had no concerns about the cleanliness of the practice. People made positive remarks about the recent refurbishment work that had been undertaken at the practice. They told us that the premises now looked so clean and new.
Recruitment processes had not been as thorough and safe as they should have been to give assurance that only suitable staff had been employed.
We saw that processes were in place to monitor the quality of the service provided to benefit the people who used it and were told that these processes were to be enhanced further during the next few months.