Springbank Care Home

Updated 19 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection, we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was conducted by 2 inspectors, a medicines inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. The Expert by Experience spoke with people who use the service and their relatives by telephone.

Service and service type

Springbank is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Springbank Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the CQC to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed all the information we held about the service including information about important events which the service is required to tell us about by law. We requested feedback from other stakeholders. This included the local authority safeguarding team, commissioning teams and Healthwatch Bradford. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all of this information to plan our inspection.

During the inspection

We spoke with 6 people using the service and 6 of their relatives about their experience of the care provided. We observed care in the communal areas to help us understand the experience of people.

We spoke with 7 members of staff including the registered manager, deputy manager and care staff.

We reviewed a range of records. This included 3 people's care plans, risk assessments and associated information, and other records of care to follow up on specific issues. We also reviewed multiple medication records. We looked at 3 staff files in relation to recruitment, training, supervision and appraisals. A variety of records relating to the management of the service, including policies and procedures were also reviewed.

Updated 19 January 2023

About the service

Springbank is a residential care home for to up to 41 people who require support with personal care needs. Accommodation is provided in 1 adapted building across 4 units, each of which have their own communal areas. Two of the units specialise in providing care to people living with dementia. The service does not provide nursing care. There were 36 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

Medicines were managed safely. There were safe systems of recruitment in place. Staffing levels had been increased to make sure people’s needs could be met safely at all times. Staff received safeguarding training and knew what to do if they thought someone was at risk. Risks to people and the environment were identified and well managed. People’s needs were assessed, and clear risk assessments were in place to guide staff.

Everybody we spoke with said they, or their relative, felt safe. One person who lived at the home when asked if they felt safe said, “If I need them, I stand up and press my buzzer and they always come quickly.” Another person said, “The staff are lovely, and they regularly keep in touch when I’m in my room as they pop their heads around the door which I really like.”

The management team monitored accidents and incidents and identified any actions that needed to be taken to prevent future occurrences.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively. Risks associated with COVID-19 were well managed.

People enjoyed the food at the home and were supported to make sure their healthcare needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and spoke positively about living at the home.

People and staff said the service was well led and they felt their opinions were sought and listened to. We found systems to assess, monitor and improve the service were established. The management team, including the provider, had good oversight of the service and demonstrated passion and commitment to the continued development of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 3 January 2019). The overall rating for the service remained good based on the findings of this inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service. As a result, we undertook a focused inspection to review the key questions safe, effective and well led.

For those key questions not inspected, we used the ratings awarded at the last comprehensive inspection to calculate the overall rating. The overall rating for the service is good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Springbank Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.